Role details
Job description
About the Role
We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.
In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.
The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.
This position offers the opportunity to play a key role in scaling next-generation robotics deployments while helping shape operational processes, performance standards, and workforce development across multiple locations and projects.
About the Role
We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.
In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.
The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.
This position offers the opportunity to play a key role in scaling next-generation robotics deployments while helping shape operational processes, performance standards, and workforce development across multiple locations and projects.
Responsibilities
- Supervise teleoperation teams across multiple shifts
- Coordinate robot operations and deployment schedules
- Monitor operational KPIs and productivity
- Ensure compliance with safety and quality standards
- Escalate technical issues and coordinate resolution
- Train and mentor new teleoperators
- Support customer-facing robotics deployments
- Produce operational reports and performance summaries
Requirements
- Previous experience in teleoperations, robotics operations, AV operations, drone operations, fleet management, or control-room environments
- Experience leading operational teams
- Strong troubleshooting and decision-making skills
- Excellent communication and reporting abilities
Role context
This Senior Teleoperations Lead role at Tsmg sits in the other track within drone and robotics operations. The position is tied to San Mateo, CA and is posted earlier in the current hiring cycle, which signals active hiring intent rather than archived demand. Compensation is not disclosed in the source listing, so candidates should verify range details directly with the employer. Combined with the live company and role links on this page, this listing gives candidates a direct path to compare equivalent openings by employer, market, and role focus.
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Apply directly with Tsmg
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San Mateo, CA
Location
San Mateo, CA
Approximate role location based on the employer listing.
San Mateo, CA
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