Role details

Job description

About the Company

Are you ready to build the future of supply chain? At Gather AI, we're not just creating software; we're pioneering a new era of warehouse intelligence. We've developed a groundbreaking, vision-powered platform that uses autonomous drones and existing equipment to capture real-time data, completely digitizing workflows that have historically been manual and error-prone. This means facilities operate smarter, safer, and more efficiently, ultimately redefining "on-time, in full" delivery. If you're looking for an opportunity to contribute to truly transformative technology and make a significant impact in a vital industry, Gather AI is the place for you. We're leading the charge in the rapidly evolving robotics industry, and we invite you to join us in reshaping the global supply chain, one intelligent warehouse at a time.

About You

As an Implementation Engineer, you will be responsible for bringing Gather AI drones and technology to supply chain industry clients. You will lead visits to client sites to automate their inventory management through the use of drones. This role involves preparation for deployments and continued customer support for our customers, including ticket management and issue troubleshooting.

You will coordinate with the Development team to ensure that each drone deployment is smooth and streamlined. The Implementation Engineer indirectly (through the support of contractors) or directly handles every aspect of the implementation including warehouse mapping, drone calibration and testing, documentation, client training, and continued support. In this position, you are the face of the company and you ensure that the client is happy with our product and the support we provide.

What You'll Need

BS in Computer Science/Engineering, Mechanical Engineering, or equivalent technician experience
3+ years in a customer support environment
Excellent documentation, communication, and collaboration skills
Thorough understanding of Excel/Google Sheets
Hands-on building/fabricating experience [cart hardware, drone hardware, machine usage (laser cutter, drills, etc.)]
Ability to travel ~60% of time including some weekends (valid driver's license)
COVID-19 vaccination or valid medical exemption

Bonus points for...

2+ years with enterprise-grade ticketing systems (eg Jira, Asana, Notion)
Understanding of Euler angles and vectors in #-D space
Small team experience
Drone flying experience
Forklift certified
Experience teaching
Experience managing a team
Warehouse or Inventory Control Familiarity

Compensation and Benefits

Compensation package will include equity
Comprehensive health insurance
Very flexible schedule
Customized PTO
Relocation assistance available

If this sounds like a good fit we’d love to meet you. Robotics is the future and we’re leading the charge with our software-only business model. Come help us change the world!

Ready for the next step?

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Location

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Pittsburgh, PA

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