About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About You and The Role

The Order Fulfillment Associate is responsible for accurately picking, packing, and preparing customer orders for delivery via (autonomous aircraft). This role plays a critical part in ensuring safe, timely, and precise delivery of products. Associates will work closely with the operations team to maintain high quality standards, follow strict safety protocols, and support the Company’s mission of providing reliable, on-demand deliveries.

This is an onsite role based in Esparto, CA.

What You'll Do

Order Picking and Packing

Accurately pick items from inventory based on order specifications.
Verify product type, quantity, and quality before packing.
Pack items securely to ensure product integrity during flight.
Label and document orders to ensure proper delivery.

Loading and Preparation for Delivery

Safely load prepared orders into payload compartments following safety and quality guidelines.
Verify correct order placement and secure loading prior to launch.
Communicate with fulfillment Associates and fulfillment leads regarding any problems or troubleshooting issues.

Quality Assurance and Compliance

Follow established checklists and protocols to ensure order accuracy.
Adhere to safety procedures related to handling, packing, and loading.
Maintain a clean, organized, and efficient work environment.
Immediately report errors, damaged goods, or safety concerns to a lead.

Team Collaboration and Support

Work collaboratively with fulfillment and operations teams.
Assist with equipment maintenance reporting.
Participate in training and ongoing process improvement initiatives.
Collaborate with others on shift to ensure all orders and tasks are completed within SLA.

What You'll Bring

Required

Must have a valid drivers license and reliable source of transportation
High school diploma or equivalent
Strong attention to detail and accuracy
Ability to follow written and verbal instructions consistently
Reliable, punctual, and able to work flexible shifts
Problem-solving skills and the ability to work under pressure in a fast-paced environment
Physical ability to lift up to 20 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Must be eligible to work in the US

Preferred

Experience in warehouse, logistics, sales associate or order fulfillment roles
Familiarity with technology-based workflows (handheld scanners, tablets, etc.)
Commitment to workplace safety and quality standards
A strong work ethic and commitment to doing things the right way every time
Dependability — your team can count on you to show up, stay focused, and follow through
A keen eye for detail, ensuring every order is accurate and safely prepared
The ability to thrive in a fast-paced, hands-on environment
A team-player mindset — willing to jump in, help out, and collaborate
Adaptability and flexibility to handle changing priorities and operational needs
A sense of pride in contributing to a mission that makes a real-world impact

Position Impact

This role is essential to the success of the Company’s delivery network. The associate’s performance directly affects customer satisfaction, operational efficiency, and the safety of deliveries.

What Else You Need to Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Compensation: $22 / hour

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