Role details
Job description
Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.
The Taiwan Field Service Representative (FSR) is responsible for providing on-site operational, technical, and customer support for Shield AI's V-BAT Unmanned Aircraft System (UAS) in Taiwan. This position serves as the primary interface between Shield AI and the customer, ensuring safe flight operations, mission success, and exceptional customer support while strengthening long-term customer relationships.
The Taiwan FSR will support aircraft operations, maintenance, customer training, and technical troubleshooting while coordinating closely with Engineering, Fleet Support, Program Management, Security, and Deployed Operations. This position requires a highly motivated individual capable of operating independently in a dynamic international environment while representing Shield AI's values and professionalism.
The Taiwan FSR will also support the development of customer proficiency by mentoring operators and maintainers, assisting with training events, and ensuring customers are able to safely and effectively operate the V-BAT system.
The Taiwan FSR will support aircraft operations, maintenance, customer training, and technical troubleshooting while coordinating closely with Engineering, Fleet Support, Program Management, Security, and Deployed Operations. This position requires a highly motivated individual capable of operating independently in a dynamic international environment while representing Shield AI's values and professionalism.
The Taiwan FSR will also support the development of customer proficiency by mentoring operators and maintainers, assisting with training events, and ensuring customers are able to safely and effectively operate the V-BAT system.
Our international teammates receive a comprehensive total rewards package aligned to your country office location. For full details on compensation and benefits, please consult your talent acquisition partner.
Role context
This Field Service Representative (R5748) role at Shield AI sits in the other track within defense and autonomy. The position is tied to Taipei, Taiwan and is posted within the last 15 days, which signals active hiring intent rather than archived demand. Compensation is not disclosed in the source listing, so candidates should verify range details directly with the employer. Combined with the live company and role links on this page, this listing gives candidates a direct path to compare equivalent openings by employer, market, and role focus.
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Location
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Taipei, Taiwan
Location
Taipei, Taiwan
Approximate role location based on the employer listing.
Taipei, Taiwan
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